客服代表（工作地点：江苏常熟）

职位描述

SPECIFIC RESPONSIBILITIES
1. To perform quality customer services by handling incoming customers’ general inquiries in a tactful and courteous manner.
2. To effectively and efficiently co-ordinate with related manufacturing plants, sales offices and other departments and distributors to ensure everything is in compliance with the committed production, delivery and shipment schedule.
3. To generate the subsequent manufacturing orders for the related manufacturing plants to ensure a correct, efficient and speedy information flow process.
4. To provide the order acknowledgement to Kohler distributors upon receiving the confirmation from the related manufacturing plants.
5. To work closely with distributors on the shipments schedule, payment chase, to ensure a high level of quality customer services.
6. Comply with laws and regulations related ISO14001, save nature sources in the daily work, such as paper, water, electricity etc. Create low consume working environment.

RELATIONSHIPS AND CONTACTS
1. Reports to Supervisor- Customer Service
2. Frequent contacts with distributors
3. Frequent contacts with plants
4. Frequent contacts with Sales Department
5. Frequent contacts with Finance Department
6. Frequent contacts with Marketing Department
7. Occasional contacts with end users

EDUCATION AND EXPERIENCE REQUIREMENT
1. College graduate or above with minimum two years customer service experience.
2. Basic understanding of English, well computer literate MS-Office & KT is required.

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