客服/市场/营销助理

职位描述

Job Objective:
﹡ Assist account manager to handle customer complaints, help to improve customer service. Identify customer complaint and communicate with related department. Follow up all complaints.
﹡ Finish QC report overview or other written reports required by Account Manager. Communicate with QC on QC report.
﹡ Finish any written reports like shipping overviews, required by Account Manager
﹡ Work together with QC supervisor, account manager to make specification, noting down defect points and tolerance required


Job requirements:
﹡Junior college diploma or above, major in English, quality management preferred
﹡at least 3 years related work experiences
﹡Proficient English both in speaking and writing is a must
﹡Skills: QM, QC skill, office software skill
﹡Detailed and organized
﹡Strong service spirit, able to work under pressure.


岗位职责：
﹡协助客户经理处理客户投诉以高客户服务质量，识别不同的客户投诉并与相关部门沟通，跟踪所有的客户投诉。
﹡完成客户经理要求的质检报告或其他文书工作。与QC就质检报告进行沟通。
﹡完成其他的文书报告如海运报告等。
﹡协助QC主管及客户经理制作产品规格，记录产品缺陷及合乎要求的差距。


岗位要求：
﹡大专或以上学历，英语专业或质量管理专业优先。
﹡至少3年相关工作经验。
﹡精通英语说和写。
﹡技能要求：QM、QC技能，办公室软件使用技能。
﹡注重细节，组织能力较强
﹡有服务意识，能承受工作压力。

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